1. Information Collection

  • Personal Data: When you place an order, sign up, or contact us, we collect details such as your name, delivery address, phone number, and email address.
  • Usage Data: We may automatically collect device IP addresses, browser types, and website usage statistics to improve site functionality.

2. How Your Information Is Used

  • Processing and dispatching ceramic product orders.
  • Communicating order status, updates, and customer support inquiries.
  • Sending promotional offers or newsletters (only if opted in; you can unsubscribe at any time).
  • Enhancing website security and performance.

3. Data Sharing & Third Parties

  • Delivery Partners: Your name, address, and phone number are shared solely with courier services (e.g., local delivery channels across Bangladesh) to fulfill shipments.
  • Payment Gateways: Financial transactions are handled securely by third-party payment processors (e.g., bKash, Nagad, card processors). We do not store full credit/debit card credentials.
  • Legal Requirements: Data may be disclosed if required by law or to protect our legal rights.

4. Data Security & Cookies

  • We implement reasonable security measures to protect your personal information from unauthorized access or disclosure.
  • Cookies are used to maintain cart items and analyze user traffic to personalize your browsing experience.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting customer service.